Global Free Shipping Plan

Global Free Shipping Program FAQ 

Merchants participating in this program (Global Free Shipping) agree to designate the cooperative supply chain management service provider ("Service Provider") to provide supply chain management services. At the time of shipment, merchants will send the goods to the designated domestic consolidation warehouse according to the agreement with the Service Provider.   QianYou Silicone Dolls On Taobao

1.Delivery Timeliness:The shipping time requirements for the "Global Free Shipping Program" orders are the same as the shipping rules for Tmall and Taobao.

2.How to ship? Is it shipped directly overseas? For orders under the "Global Free Shipping Program," merchants only need to ship to the mainland consolidation warehouse. 

①For orders under the " Global Free Shipping Program," after the buyer places an order, the system will convert the specific overseas delivery address into a mainland consolidation. warehouse address (generally in Shenzhen, Dongguan, Foshan, Guangzhou, Fuzhou, and other consolidation warehouse locations).

②Merchants only need to ship the packages to the consolidation warehouse in the mainland.

③The logistics for the 3 cross-border segments are handled by Cainiao.

④Products do not need to be stored in advance (no need to enter the Cainiao warehouse.

3.Precautions during shipment:

①Retain the transfer code: When merchants print the express delivery waybill, they must ensure that the recipient address on each waybill matches the address displayed on the order and that the transfer code is completely retained (the format of the transfer code is " consolidation warehouse @IZxxxO#V5xxxxxxxYSV# " , as shown in the image below).

②package quantity: Orders (including gifts) must be shipped according to the actual situation of the order. Splitting orders or consolidating shipments is not allowed.Situations where shipments can be divided into multiple packages: If there are issues related to the weight/size of the products, and there are multiple different SKUs under one order, the merchant can ship multiple packages based on the smallest granularity of sub-orders (for example, if a buyer purchases 5 mugs, with 3 being the same red SKU and 2 being the same green SKU, the system will display 2 sub-orders in the backend, and the merchant can ship a maximum of 2 packages, which means the ability to split shipments is determined by the number of sub-orders and how many packages can be divided). At the same time, merchants need to accurately enter the tracking numbers of different packages in the shipping system on the day of shipment. In addition, merchants must ensure that the recipient address on each package label is consistent and that the forwarding code is completely retained (the format of the forwarding code is " consolidation warehouse @IZxxxO#V5xxxxxxxYSV# " ) .

③Other Special Circumstances Description: Scenario 1: If there is 1 order with 1 SKU and the buyer places a large quantity, but the seller is unable to pack it into 1 package, the seller can communicate and negotiate with the buyer, guiding them to place multiple different orders. Multiple quantities of the same SKU in one order cannot be shipped in separate packages.Scenario 2: An order contains 2 different SKUs. For example, one SKU is a pre-sale item that requires shipping after 15 days, while the other SKU is an in-stock item. The merchant can first package and ship the in-stock item to the domestic consolidation warehouse, and the pre-sale item can be shipped later. On the day the in-stock item is shipped, the merchant needs to enter the tracking number and other information into the shipping system, and also leave a message for the buyer on QianNiu to inform them. The merchant can first package and ship the in-stock item to the domestic consolidation warehouse, and the pre-sale item can be shipped later. On the day the in-stock item is shipped, the merchant needs to enter the tracking number and other information into the shipping system, and also leave a message for the buyer on QianNiu to inform them.Scenario 3: Can multiple orders placed by the same buyer ID be shipped together? No, if the buyer places multiple orders, the seller should ship according to the different main order dimensions and should not package and ship the same consumer's main orders together (cross-main order tracking numbers are not allowed to be uploaded).

The shipping costs or risks of product damage arising from the refusal of the consolidation warehouse to accept goods or the inability to deliver cross-border logistics orders due to the merchant's non-compliance with shipping standards shall be borne by the merchant.

④Gift Description: This plan does not require merchants to provide gifts for products participating in this plan, but if merchants promise to offer gifts in the product description (including but not limited to main images, detail pages, videos, etc.), they should fulfill that promise. At the same time, the gifts must comply with relevant laws and regulations regarding the sale and transportation restrictions of the products, as well as platform rules. In case of non-compliance, it is recommended to promptly communicate and coordinate with consumers. If there are delivery failures due to the merchant's gifts, the merchant will bear the costs of refused shipments, return shipping after signing, and the risks of product damage or loss. Additionally, the gifts must comply with relevant laws and regulations regarding the sale and transportation restrictions of the products, as well as platform rules. In case of non-compliance, it is recommended to promptly communicate and coordinate with consumers. If there are delivery failures due to the merchant's gifts, the merchant will bear the costs of refused shipments, return shipping after signing, and the risks of product damage or loss. Taxes arising from the gifts will be borne by the merchant and the consumer according to their agreement and applicable national laws and regulations.For certain products, if the shipping cost on this site exceeds 30% of the product price, the system will filter them out and not provide free shipping service.

⑤Package Weight and Size Restrictions:

4.Will there be any impact if the shipping order number entered in the system is incorrect? Merchants need to enter the correct shipping order number in the system. The consolidation warehouse primarily determines the recipient of the package based on the express delivery number. If the express delivery number is incorrect, the package will be considered unclaimed. The consolidation warehouse will then identify the transfer code on the recipient's address. At the same time, merchants also need to proactively contact the Cainiao consolidation warehouse customer service to inform them of the offline receipt operation. Consult the customer service link for consolidated shipping warehouse:  https://help.center.tmall.com/servicehall/knowledge?kwdcontentid=10234997261741061&searchkey=888310cb5142457a9eaca3c468c327ab&spm=service 

5.Can the order address be modified: Orders under the global free shipping program cannot have their addresses modified. If a store receives inquiries from buyers requesting changes to the shipping address, different solutions can be provided based on the order status and the logistics situation of the package.

①If the order is not paid, the buyer can cancel the order and place a new order with the correct address.

②If the order has been paid, the merchant has shipped the goods, but the package has not yet arrived at the domestic consolidation warehouse (i.e., the domestic consolidation warehouse has not yet signed for it), the buyer can apply for a partial refund and place a new order with the correct address; at the same time, the merchant will intercept the package.

③If the order has been paid, the merchant has shipped the goods, and the package has arrived at the domestic consolidation warehouse (the consolidation warehouse has signed for it), then interception is not possible, and the package can only continue to be shipped overseas. The buyer can first place a new order with the correct address; for the order with the incorrect address, the buyer can wait until the package reaches the overseas delivery and then apply for a refund.

6.Logistics Customer Service: If merchants encounter logistics-related issues, such as packages being shipped according to requirements but still being rejected by domestic consolidation warehouses, or issues like lost or damaged packages occurring in the overseas second-stage logistics after the consolidation warehouse has signed for them, merchants can consult Taobao or Tmall customer service (Wanxiang), and the customer service will handle and verify the issues. Wanxiang link: https://c.tb.cn/i3.x8ny1

Content source: https://world.taobao.com/wow/oversea/act/fahuo?spm=service_hall.0.0.0.3ef6930dC0r5Ti