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Tpe doll USA Warehouse 

Detailed description of the delivery and handling of tpe doll is as follows:

Warehouse Address: 283 E Redondo Beach Blvd, Gardena CA 90248, USA

Delivery way：FedEx. Dolls from local warehouses in the United States are all free shipping.

**Non-receipt of goods**:

1. **Package interception**: If the package needs to be intercepted during transportation, the customer needs to bear the interception fee and the same return freight as when it was sent.

2. **Unreasonable refusal**: If the customer refuses to accept the package without reason, he needs to bear the return freight or choose to send it back by himself (not accepted to collect). Refunds can only be made after the package is returned to the warehouse and inspected; if the product affects the secondary sale, no refund will be made.

3. **Package loss**: If the package has no logistics updates for a long time and the display is abnormal, it is considered lost. At this time, the customer needs to provide a screenshot of the platform's full English order (including the delivery address, tracking number and product value), and we will apply for a claim based on this. If successful, we will provide a full refund or reissue service. Packages that cannot provide valid proof will not be processed.

4. **Address change**: For packages in transit, if the delivery address needs to be changed, the customer needs to bear the change fee. Please note that the change operation is not guaranteed to be successful. Even if it is unsuccessful, the operation fee still needs to be paid.

5. **Signed for but not received**: If the package has been signed for but the customer feedback is not received, and the signature service has not been purchased, no claim service will be provided, only POD signature proof will be provided. If further investigation is required, the customer needs to provide evidence of not receiving the goods (such as door surveillance, etc.), but the investigation results are not guaranteed to be successful.

**Handling after receiving the goods**:

1. **Damage handling**: If the packaging or product is damaged when the goods are received, please immediately provide photos of the outer box, the outer box label and the damaged product. We will give corresponding compensation according to the degree of damage. If the product is damaged to the point of being unusable, we will provide free reissue or full refund service.

2. **Doll makeup description**: The dolls in the overseas warehouse are made of TPE material, and the facial makeup is hand-painted. Slight shedding may occur during use. This is normal and not a quality problem.

3. **Note on the use of the skeleton**: All dolls in the overseas warehouse are equipped with ordinary skeletons. Please do not twist them forcibly during use to avoid damage. The posture that a normal human body can complete is the extreme posture of the doll. Please refer to the instruction manual for operation.

4. **Feedback on quality issues**: For product quality issues, customers must provide feedback within 7 days after receiving the goods. Failure to do so will not be processed.

5. **Private health products**: Private health products do not accept unconditional returns or exchanges. If there are quality issues, reissue or appropriate compensation will be provided. Please pay special attention to this when purchasing.

6. **Unauthorized return of packages**: If customers return the packages without permission, the warehouse may not be able to find the packages or the packages may not be compensated due to the impact on secondary sales. Please be sure to follow the return process.